Rebarkable Questions
Check out our FAQs for answers to the most common ones. If you still need help, please reach out!
Online Orders
Got a discount code? Woohoo! π You can enter it during checkout in the βDiscount Codeβ box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or youβre having any trouble, feel free to reach outβweβre here to help!
Got a discount code? Woohoo! π You can enter it during checkout in the βDiscount Codeβ box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or youβre having any trouble, feel free to reach outβweβre here to help!
You bet we do! Save 20% on your first subscription order and 10% on every reorder! Just select the βSubscribe & Saveβ option on the product page, choose your delivery frequency, and sit backβyour petβs favorite treats will come right to your door. Less hassle, more wagging tails! π
You bet we do! Save 20% on your first subscription order and 10% on every reorder! Just select the βSubscribe & Saveβ option on the product page, choose your delivery frequency, and sit backβyour petβs favorite treats will come right to your door. Less hassle, more wagging tails! π
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and weβll help make it a smooth experience!
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and weβll help make it a smooth experience!
We keep it simple and transparent, just like our ingredient list! πΎ Free shipping on orders over $40! $8 flat rate shipping for all other orders. Itβs that simpleβbecause every treat needs a safe trip from our paws to yours! So, stock up on your pupβs favorites and save on delivery! ππ¨
We keep it simple and transparent, just like our ingredient list! πΎ Free shipping on orders over $40! $8 flat rate shipping for all other orders. Itβs that simpleβbecause every treat needs a safe trip from our paws to yours! So, stock up on your pupβs favorites and save on delivery! ππ¨
Free shipping is available for all orders over $40.
Free shipping is available for all orders over $40.
Currently, we're keeping things local within the USA! πΊπΈ But don't worry, weβre working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
Currently, we're keeping things local within the USA! πΊπΈ But don't worry, weβre working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
At this time, we only ship to one address per order. If youβd like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, youβll need to place separate orders. Sharing is caring, after all! ππ
At this time, we only ship to one address per order. If youβd like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, youβll need to place separate orders. Sharing is caring, after all! ππ
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. Youβll receive a shipping confirmation with a tracking number as soon as itβs on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. Youβll receive a shipping confirmation with a tracking number as soon as itβs on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
Yes! Youβll receive an email with tracking information. If you donβt get it, drop us an email.
Yes! Youβll receive an email with tracking information. If you donβt get it, drop us an email.
Weβll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP at orders@terrapawz.com. If the order hasnβt shipped yet, weβll make the update. Otherwise, we might need to wait until itβs delivered to fetch the treats back and send them to the correct address!
Weβll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP at orders@terrapawz.com. If the order hasnβt shipped yet, weβll make the update. Otherwise, we might need to wait until itβs delivered to fetch the treats back and send them to the correct address!
Weβre happy to help make your pupβs treat stash even bigger! If your order hasnβt shipped yet, email us at orders@terrapawz.com, and weβll do our best to combine the orders and save you on shipping costs. If itβs already on the move, youβll need to place a new order, but donβt worryβweβll make it worth your while!
Weβre happy to help make your pupβs treat stash even bigger! If your order hasnβt shipped yet, email us at orders@terrapawz.com, and weβll do our best to combine the orders and save you on shipping costs. If itβs already on the move, youβll need to place a new order, but donβt worryβweβll make it worth your while!
We get itβsometimes you change your mind, and thatβs okay! If you need to cancel your order, email us ASAP at orders@terrapawz.com. If it hasnβt been packed up and shipped yet, weβll cancel it and issue a full refund. If itβs already on its way, weβll guide you through our returns process!
We get itβsometimes you change your mind, and thatβs okay! If you need to cancel your order, email us ASAP at orders@terrapawz.com. If it hasnβt been packed up and shipped yet, weβll cancel it and issue a full refund. If itβs already on its way, weβll guide you through our returns process!
Need to chat with us? Weβre all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us at orders@terrapawz.com. We aim to get back to you faster than a pup chasing its tail!
Need to chat with us? Weβre all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us at orders@terrapawz.com. We aim to get back to you faster than a pup chasing its tail!
Our Wag-Worthy Guarantee
If your pup isnβt wagging with joy over their treats, weβll replace them for free! Every dog deserves a tail-wagging good time, and weβre here to make it happen!
If your pup isnβt wagging with joy over their treats, weβll replace them for free! Every dog deserves a tail-wagging good time, and weβre here to make it happen!
No worries! If your furry friend turns up their nose at a flavor, just let us at orders@terrapawz.com and we'll start the replacement process. And feel free to share those unused treats with another pup who might love them!
No worries! If your furry friend turns up their nose at a flavor, just let us at orders@terrapawz.com and we'll start the replacement process. And feel free to share those unused treats with another pup who might love them!
Itβs super simple! Snap a picture of the unused portion and email us at orders@terrapawz.com within 30 days of receiving your order. Weβll whisk a new flavor your way faster than a pup chasing a squirrel!
Itβs super simple! Snap a picture of the unused portion and email us at orders@terrapawz.com within 30 days of receiving your order. Weβll whisk a new flavor your way faster than a pup chasing a squirrel!
Nope! We donβt want to complicate things. Just keep the unused treats for another furry friend and let us know which flavor you want instead!
Nope! We donβt want to complicate things. Just keep the unused treats for another furry friend and let us know which flavor you want instead!
Yikes! Weβre so sorry to hear that! Please inspect your order upon arrival and reach out to us immediately at orders@terrapawz.com. Weβll make it right faster than you can say βpuppy love!β
Yikes! Weβre so sorry to hear that! Please inspect your order upon arrival and reach out to us immediately at orders@terrapawz.com. Weβll make it right faster than you can say βpuppy love!β
Once weβve inspected your replacement request and approved it, weβll process your refund within 10 business days. Just remember, it might take a bit of time for your bank or credit card company to post it. Patience is a virtueβeven for pups!
Once weβve inspected your replacement request and approved it, weβll process your refund within 10 business days. Just remember, it might take a bit of time for your bank or credit card company to post it. Patience is a virtueβeven for pups!
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
The Fine "Paw" Print
For the nitty-gritty, check out our Wag-Worthy Guarantee, Terms of Service and Privacy Policy.
Weβve got the details covered so you can focus on happy pets and a happier planet!