Wag-Worthy Guarantee
Not wagging with joy? No worries—we’ve got you covered! If your pup isn’t a fan of our treats, we’ll happily swap them out for a new flavor at no cost to you!
And don’t let those unused treats go to waste; share the love by passing them on to a friend or another furry buddy who might enjoy them!
Here's How it Works
Flavor Options:
At TerraPawz, we believe in tasty variety! Our menu of delicious flavors ensures your furry friend finds their perfect match. If your dog doesn’t love a specific flavor, just let us know which one you'd like to try instead, and we’ll happily send you a replacement!
Replacement Policy:
We have a 30-day replacement policy because we want you to be thrilled with your TerraPawz goodies! You’ve got 30 days from the moment your treats arrive to request a replacement.
No need to return any unused treats; we encourage you to share them with another pup! To request a replacement, simply snap a picture of the unused portion and send it our way—we’ll whisk a new flavor right to your doorstep!
To start your replacement request or if you have any questions, reach out to us at orders@terrapawz.com. We’re here to help!
Damages and Issues:
Inspect your order as soon as it arrives! If you find that something’s amiss—like a defective item or the wrong treat—let us know right away so we can make it right and get you back to tail-wagging happiness.
Refunds:
Once we receive your replacement request, we’ll give it a quick inspection. If approved, we’ll refund your original payment method within 10 business days. Just a heads up—it might take a little time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since we approved your request and you haven’t seen your refund, drop us a line at orders@terrapawz.com.